Homelessness Services Manager

Reports to: Services Director
Hours: 40 hours per week
Pay Rate: DOE
Classification: Regular, Exempt
Reviewed: September 2021

LifeWire is an equal opportunity/affirmative action employer. We value diversity on our staff. Survivors of domestic violence and BIPOC individuals are encouraged to apply.

Compensation and Benefits

LifeWire is still mostly working remotely. When we do return to “normal” we plan to allow flexible arrangements that will meet the needs of survivors while still allowing employees who would prefer to work from home to do so a few days per week.

LifeWire offers a generous benefits package, including:

  • 100% of employee premiums for excellent health, vision and dental plans, including a Health Savings Accounts alternative
  • 401K with 2% employer retirement contributions after 1st-year employment
  • Employer-paid short-term disability and group life insurance coverage
  • 24 days of Paid Time Off, rising to 30 days of PTO after 5 years and 36 days of PTO after 10 years
  • 10 paid holidays, plus 2 floating holidays
  • Flexible schedules and remote-work arrangements

LifeWire’s Vision / Mission:

Domestic violence is a human rights issue. LifeWire envisions a world in which every person lives in a safe environment, free from oppression and with the opportunity to thrive. LifeWire’s mission is to end domestic violence by changing individual, institutional and societal beliefs, attitudes and behaviors that perpetuate it.

About LifeWire:

Everyone deserves to live free from fear and violence. From a safe home, each of us can work, learn, play, and fully contribute to our community. At LifeWire, we help adults, children, and youth who have been impacted by domestic violence build safer and healthier lives by offering support, resources, and professional services. And we work with youth and young adults to develop healthy foundations early in life, preventing future violence.

Overview of Service:

LifeWire’s Housing Stability Services support domestic violence survivors, who are homeless or at risk of homelessness, as they obtain and maintain safe, stable permanent housing. We do this through a progressive engagement model and with a focus on long-term housing and economic stability.

Overview of Position:

LifeWire’s Homelessness Services Manager leads the Emergency Shelter and Transitional Housing services and teams to ensure survivors receive support through individual advocacy, referrals, support groups, housing support and domestic violence education. The Manager ensures LifeWire has the policies, procedures, staffing, training, and practices in place to provide excellent services while meeting LifeWire’s contractual requirements.

Key Responsibilities:

  • Ensure the Homelessness Services team provides survivor-driven and trauma-informed services in alignment with LifeWire’s vision, mission, and service philosophy and in accordance with funding requirements.
  • Manage the provision of supportive services in accordance with grant requirements for LifeWire’s Emergency Shelter and Transitional Housing. All housing services are provided from a Housing First perspective.
  • Oversee the daily coordination of shelter and transitional housing specific tasks (e.g., transportation, move in/move outs, cleaning and prep of units or rooms, and screening through the DV Centralized Helpline and DV Coordinated Entry system).
  • Lead in the development and implementation of survivor-driven services, focusing on relevant Homelessness Services. Ensure advocates are trained in advocacy practices, organizational procedure, data collection and entry, and other topics relevant to effective job performance. 
  • Respond to frequent crises and/or emergencies and high-stress resident needs.
  • Actively manage the team using a person-centered approach and ensure team members are trained, supervised and accountable. Develop team members to work well independently and as part of a team. Support advocates to support survivor needs. Take corrective action when appropriate.
  • Work closely and cooperatively in a team setting with managers. Support Managers to support survivor needs. Rotate on-call emergency and after-hours response with managers. Escalate team performance concerns in a timely and appropriate manner.
  • Foster a work environment of trust and transparency.
  • Oversee funds supporting Homelessness Services; ensuring funds are spent appropriately and as required by contract guidelines. Oversee funding and forecasting for LifeWire’s Homelessness Services rapid rehousing program.
  • Monitor and review accuracy and timeliness of services data. Conduct outcome measurements and use applicable evaluation tools.
  • Manage and supervise support and education of group facilitators, including the chemical use services contractor and other external professionals providing supportive services to housing residents.
  • Plan and lead service trainings for LifeWire staff and volunteers.
  • Coordinate with the Resources Coordinator for volunteers to support program staff and functions.
  • Supervise interns assigned to the Homelessness Services team.
  • Represent LifeWire in community meetings as a strong, professional leader, and provide community education on the issues of domestic violence as requested.
  • Maintain organized shared spaces and personal work environment.
  • Perform other responsibilities as assigned in support of LifeWire’s mission.

Qualifications:

  • Bachelor’s degree in related field. Work experience may substitute for education.
  • Three or more years’ experience in crisis intervention and domestic violence advocacy preferred; experience supervising others and/or program management preferred.
  • Multilingual/cultural preferred.
  • Strong leadership skills, demonstrated creative problem solving, and ability to think clearly in stressful situations.
  • Experience, ability, and willingness to work with a culturally diverse team and participants.
  • Excellent interpersonal and communication skills, ability to create strong teams and work as a part of one.
  • Ability to meet LifeWire background check requirements.
  • Access to reliable transportation and valid Washington State driver’s license.
  • Updated – or ability and willingness to update – CPR and First Aid Certification and AIDS/HIV Certification.
  • Good computer skills.
  • Ability to work independently and as part of a team to deliver services.
  • Ability to attend work regularly, including scheduled work time outside of typical office hours.

Physical Demands and Work Environment

The physical demands and work environment described here represent those required and encountered by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use a computer, which includes extensive keyboarding, and the telephone. The employee must be able to communicate with a wide variety of individuals including through interpreter services. Specific vision abilities required of this job include close vision to read participant and employee paperwork, data enter information, and work with government and community websites, forms, and email.

While performing the duties of this job, the employee is regularly required to move from location to location throughout multiple office facilities, housing locations and throughout the community. LifeWire advocate roles are mobile, which requires the employee to travel locally, and managers must be able to do so as well.  Employees must frequently carry up to 15 pounds. While performing the duties of this job, the employee is most often in LifeWire’s housing locations, other housing, community locations and office environments with varying levels of noise, frequent interruptions, and occasional intensive emotional encounters. The housing facilities require the ability to climb stairs and move throughout the facilities.  Occasionally, the employee is out of doors. The employee is required to drive, which includes exposure to the outdoors and daily encounters with traffic. Employees are often exposed to recitations of traumatic situations and must be prepared to handle secondary trauma.

How to Apply:

LifeWire offers outstanding health benefits, competitive pay, generous paid time off, a 401(k) match, and a welcoming environment for professional and personal growth. LifeWire is still mostly working remotely. When we do return to “normal” we plan to allow flexible arrangements that will meet the needs of survivors while still allowing employees who would prefer to work from home to do so a few days per week.

To apply for an open position, please submit your cover letter and resume by email to hr@lifewire.org, by fax to 425-649-0752 or by mail to:

LifeWire
Attn: Human Resources
P.O. Box 6398
Bellevue, WA 98008

Candidates selected for an in-person interview will be asked to fill out a Job Application.