Homelessness Services Manager

Position:  Homelessness Services Manager
Reports to:  Services Director
Hours: Full time (40 hours/week)

LifeWire is an equal opportunity/affirmative action employer. We value diversity on our staff. Survivors of domestic violence and persons of color are encouraged to apply.

LifeWire’s Vision / Mission:

Domestic violence is a human rights issue. LifeWire envisions a world in which every person lives in a safe environment, free from oppression and with the opportunity to thrive. LifeWire’s mission is to end domestic violence by changing individual, institutional and societal beliefs, attitudes and behaviors that perpetuate it.

About LifeWire:

LifeWire delivers unique and compassionate services that provide profound healing. We focus on truly empowering survivors and giving them every opportunity to thrive and succeed. We offer opportunity and hope through services like our award-winning children’s programs, life-changing Housing Stability Program and groundbreaking social change work. As a result, survivors are able to attend to their basic needs, rebuild their lives, find peace and become self-sufficient. Each survivor reaching out to LifeWire has a unique story. Each individual success is a victory.

Overview of Services

LifeWire’s Homelessness Services include transitional and emergency housing as well as supportive advocacy and education to survivors of domestic violence.

Overview of Position:

LifeWire’s Homelessness Services Manager leads the Emergency Shelter and Transitional Housing services and teams to ensure survivors receive support through individual advocacy, referrals, support groups, housing support and domestic violence education. The Manager ensures LifeWire has the policies, procedures, staffing, training and practices in place to provide excellent services while meeting LifeWire’s contractual requirements.

KEY RESPONSIBILITIES:

  • Ensure the Homelessness Services team provides survivor driven and trauma informed services in alignment with LifeWire’s vision, mission and service philosophy and in accordance with funding requirements.
  • Manage the provision of supportive services in accordance with grant requirements for LifeWire’s Emergency Shelter and Transitional Housing. All housing services are provided from a Housing First perspective.
  • Oversee the daily coordination of shelter and transitional housing specific tasks (e.g., transportation, move in/move outs, and screening through the helpline and DV Coordinated Entry).
  • Oversee LifeWire systems advocacy on behalf of survivors in the criminal and civil legal systems and the public support systems.
  • Manage and supervise support and education of group facilitators, including the chemical dependency services contractor and other external professionals providing supportive services to housing residents.
  • Lead in the development and implementation of survivor-driven services, focusing on relevant Homelessness Services. Ensure Advocates are trained in advocacy practices, organizational procedure, data collection and entry, and other topics relevant to effective job performance.
  • Respond to frequent crisis and/or emergency and stressful resident needs.
  • Actively manage the team using a person-centered approach and ensure team members are trained, supervised and accountable. Develop team members to work well independently and as part of a team. Take corrective action when appropriate.
  • Oversee funds supporting Homelessness Services; ensuring funds are spent appropriately and as required by contract guidelines.
  • Monitor and review accuracy and timeliness of service data. Conduct outcome measurement and use applicable evaluation tools.
  • Plan and lead service trainings for LifeWire staff and volunteers.
  • Coordinate with the Resources Manager for volunteers to support program staff and functions.
  • Supervise interns assigned to the Homelessness Services team.
  • Represent LifeWire in community meetings as a strong, professional leader, and provide community education on the issues of domestic violence as requested.
  • Escalate team performance concerns in a timely and appropriate manner.
  • Foster a work environment of trust and transparency.
  • Support Advocates and Managers to support survivor needs. Rotate on emergency and after-hours response with managers.
  • Work closely and cooperatively in a team setting with managers.
  • Maintain organized shared spaces and personal work environment.
  • Perform other responsibilities as assigned in support of LifeWire’s mission.

QUALIFICATIONS:

  • Bachelor’s degree in related field. Work experience may substitute for education.
  • Three or more years’ experience in crisis intervention and domestic violence advocacy preferred; experience supervising others and/or program management preferred.
  • Multilingual/cultural preferred.
  • Strong leadership skills, demonstrated creative problem solving, and ability to think clearly in stressful situations.
  • Experience, ability and willingness to work with a culturally diverse team and participants.
  • Excellent interpersonal and communication skills, ability to create strong teams and work as a part of one
  • Ability to meet LifeWire background check requirements.
  • Access to reliable transportation and valid Washington State driver’s license.
  • Updated – or ability and willingness to update – CPR and First Aid Certification and AIDS/HIV Certification
  • Good computer skills
  • Ability to work independently and as part of a team to deliver services.
  • Ability to attend work regularly, including scheduled work time outside of typical office hours.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment described here represent those required and encountered by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use a computer, which includes extensive keyboarding, and the telephone. The employee must be able to communicate with a wide-variety of individuals including through interpreter services. Specific vision abilities required of this job include close vision to read participant and employee paperwork, data enter information, and work with government and community websites, forms, and email.

While performing the duties of this job, the employee is regularly required to move from location to location throughout multiple office facilities, housing locations and throughout the community. LifeWire advocate roles are mobile, which requires the employee to travel locally and managers must be able to do so as well.  Employees must frequently carry up to 15 pounds. While performing the duties of this job, the employee is most often in LifeWire’s housing locations, other housing, community locations and office environments with varying levels of noise, frequent interruptions and occasional intensive emotional encounters. The housing facilities require the ability to climb stairs and move throughout the facilities.  Occasionally, the employee is out of doors. The employee is required to drive, which includes exposure to the outdoors and daily encounters with traffic. Employees are often exposed to recitations of traumatic situations and must be prepared to handle secondary trauma.

LifeWire’s Values: LifeWire’s employees are made of people who believe passionately about the value of this work and take personal responsibility for bringing success to the agency. LifeWire’s team spirit is, at its core, made up these values:

  • Leadership: LifeWire is a leader in the domestic violence movement, using experienced and cutting-edge approaches that transform lives and foster future leaders.
  • Respect and Dignity: LifeWire believes that every person, whether it’s the survivors we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
  • Justice: LifeWire is part of and connected to a larger movement to end all types of oppression and violence.
  • Empowerment: LifeWire provides access to options and opportunities for survivors, AND we believe that survivors have the inherent ability to thrive and are capable of making their own decisions.
  • Equality: Everyone deserves to be safe from domestic violence, regardless of their background and access to resources.
  • Passion & Commitment: We are deeply committed to ending domestic violence and approach our efforts with passion.
  • Professionalism: Our staff and volunteers are highly knowledgeable and skilled in the domestic violence arena, value each other, create a supportive work environment, and conduct themselves professionally at all times.
  • Education: We believe that education is one of the best tools we have to prevent domestic violence from occurring today and in the future.

To apply, please submit your cover letter and resume by email to hr@lifewire.org, by fax to 425-649-0752 or by mail to:

LifeWire
Attn: Job Applications
P.O. Box 6398
Bellevue, WA 98008

Candidates selected for an in-person interview will be asked to fill out the LifeWire Job Application.

LifeWire is an equal opportunity/affirmative action employer. We value diversity on our staff. Survivors of domestic violence and persons of color are encouraged to apply.