Survivor Advocacy Services Manager

Reports to: Services Director
Hours: 40 hours per week
Pay Rate: $64,209 annually, premium pay for multilingual services
Classification: Regular, Non-exempt
Reviewed: December 2021

LifeWire is an equal opportunity/affirmative action employer. Survivors of domestic violence and BIPOC individuals are encouraged to apply.

Compensation and Benefits

Pay rate is $64,209, with premium pay for multilingual services.

LifeWire offers a generous benefits package, including:

  • 100% of employee premiums for excellent health, vision and dental plans, including a Health Savings Accounts alternative
  • 401K with 2% employer retirement contributions after 1st-year employment
  • Employer-paid short-term disability and group life insurance coverage
  • 24 days of Paid Time Off, rising to 30 days of PTO after five years and 36 days of PTO after ten years
  • Ten paid holidays, plus two floating holidays
  • Flexible schedules and remote-work arrangements

LifeWire is still mostly working remotely. When we return to “normal,” we plan to allow flexible arrangements that will meet the needs of survivors while still allowing employees who would prefer to work from home to do so a few days per week.

LifeWire’s Vision / Mission:

Domestic violence is a human rights issue. LifeWire envisions a world in which every person lives in a safe environment, free from oppression and with the opportunity to thrive. LifeWire’s mission is to end domestic violence by changing individual, institutional and societal beliefs, attitudes and behaviors that perpetuate it.

About LifeWire:

Everyone deserves to live free from fear and violence. From a safe home, each of us can work, learn, play, and fully contribute to our community. At LifeWire, we help adults, children, and youth impacted by domestic violence build safer and healthier lives by offering support, resources, and professional services. And we work with youth and young adults to develop healthy foundations early in life, preventing future violence.

Overview of Service:

LifeWire’s Advocates provide advocacy and education to survivors of domestic violence, coordination with the criminal and civil legal systems and other services such as weekly support groups for adult survivors, children, and youth, housing advocacy, and referrals to other service agencies in our community.

Overview of Position:

LifeWire’s Survivor Advocacy Services Manager leads the Survivor Advocacy Services team to ensure survivors receive support through individual advocacy, referrals, support groups, targeted advocacy (e.g., youth and children) and domestic violence education. The Manager ensures LifeWire has the policies, procedures, staffing, training and practices in place to provide excellent services while meeting LifeWire’s contractual requirements.

Key Responsibilities:

  • Ensure the Survivor Advocacy Services team provides survivor-driven and trauma-informed services in alignment with LifeWire’s vision, mission, and service philosophy and in accordance with funding requirements.
  • Oversee LifeWire systems advocacy related to youth and children.
  • Coordinate and manage support groups and specialized advocacy (e.g., CSO, CDVRT, legal, youth, and children).
  • Lead in the development and implementation of survivor-driven services, focusing on relevant Survivor Advocacy Services.
  • Ensure Advocates are trained in advocacy practices, organizational procedure, data collection and entry, and other topics relevant to effective job performance.
  • Actively manage the team using a person-centered approach and ensure team members are trained, supervised, and accountable.
  • Develop team members to work well independently and as part of a team.
  • Take corrective action when appropriate.
  • Oversee funds supporting Survivor Advocacy Services; ensuring funds are spent appropriately and as required by contract guidelines.
  • Monitor and review accuracy and timeliness of service data.
  • Conduct outcome measurement and use applicable evaluation tools.
  • Plan and lead service trainings for LifeWire staff and participate in volunteer training.
  • Coordinate with the Resource Manager for volunteers to support program staff and functions.
  • Supervise interns assigned to the Survivor Advocacy Services team.
  • Represent LifeWire in community meetings as a strong, professional leader, and provide community education on the issues of domestic violence as requested.
  • Escalate team performance concerns in a timely and appropriate manner.
  • Foster a work environment of trust and transparency.
  • Support Advocates and Managers to support survivor needs.
  • Rotate on emergency and after-hours response with managers.
  • Work closely and cooperatively in a team setting with managers.
  • Maintain organized shared spaces and personal work environment.
  • Perform other responsibilities as assigned in support of LifeWire’s mission.

Qualifications:

  • Three or more years’ experience in crisis intervention and domestic violence advocacy preferred
  • MSW, or related degree and equivalent experience, or significant related experience desired
  • Supervisory and/or program management experience preferred
  • Multilingual/cultural proficiency preferred.
  • Strong leadership skills, demonstrated creative problem solving, and thoughtfulness in stressful situations.
  • Experience, skill and willingness to work with a culturally diverse team and participants.
  • Excellent interpersonal and communication skills, ability to create strong teams and work as a part of one.
  • Meet LifeWire background check requirements.
  • Access to reliable transportation and valid Washington State driver’s license.
  • Good computer skills.
  • Demonstrated skill working independently and as part of a team to deliver services.
  • Attend work regularly, including scheduled work time outside of typical office hours.

How to Apply:

To apply for an open position, please submit your cover letter and resume by email to hr@lifewire.org, by fax to 425-649-0752 or by mail to:

LifeWire
Attn: Human Resources
P.O. Box 6398
Bellevue, WA 98008

Candidates selected for an in-person interview will be asked to fill out a Job Application.