Services Director

Reports to: Executive Director
Pay Rate: $80,000 – 90,000
Contact: Suzie Cavassa, LPA Search Consultant,

Remote Flexibility: LifeWire is still mostly working remotely. When we do return to “normal” we plan to allow flexible arrangements that will meet the needs of survivors while still allowing employees who would prefer to work from home to do so a few days per week.

LifeWire is an equal opportunity/affirmative action employer. We value diversity and equity on our staff.  Survivors of domestic violence and BIPOC community members are encouraged to apply.

Organizational Description

LifeWire is a 501(c)3 nonprofit organization, founded in 1982 to help adults, children, and youth who have been impacted by domestic violence to build safer, healthier lives by offering support, resources, and professional services including survivor advocacy, mental health therapy, legal advocacy, shelter, and housing. LifeWire is a healthy, fiscally-stable organization with a dedicated Board and staff poised to further its mission: to end domestic violence by changing individual, institutional and societal beliefs, attitudes and behaviors that perpetuate it.

Domestic violence is a human rights issue. LifeWire envisions a world in which every person lives in a safe environment, free from oppression and with the opportunity to thrive.


Everyone deserves to live free from fear and violence. From a safe home, each of us can work, learn, play, and fully contribute to our community. At LifeWire, we help adults, children, and youth who have been impacted by domestic violence build safer and healthier lives by offering support, resources, and professional services. And we work with youth and young adults to develop healthy foundations early in life, preventing future violence.

LifeWire is seeking a Services Director who is a highly-motivated collaborative leader with a passion for the mission. LifeWire will be best served by the future Services Director’s ability to develop and manage teams providing the leadership necessary to ensure that services meet survivor needs and further mission reach. 

Purpose and Role

As part of the Executive Management Team, the Services Director will assist with establishing and carrying out long-range goals and strategies for the agency and provide leadership and management of survivor services. The successful applicant will possess: experience in nonprofit program design and implementation with an emphasis in human services, collaborative leadership, strategic management and strong communication skills with diverse audiences using a variety of methods.

The ideal candidate will possess many of the following qualities and attributes:

  • Strong commitment to LifeWire’s mission and familiarity with patterns and dynamics related to domestic violence
  • Strong orientation toward social justice concerns
  • Demonstrated success in building and managing collaborative teams and leading agency direct service programs to strong results
  • Outstanding ability to organize self and others in an efficient, diplomatic and effective manner
  • Experience in DV advocacy, housing and/or mental health counseling
  • Experience and integrity in contract compliance
  • Extensive interpersonal and relationship-building skills with all people and personalities
  • Experience, ability and willingness to build and work with a culturally diverse team with an understanding and sensitivity to social and racial justice
  • Thoughtful decision-maker who gathers, synthesizes and incorporates various sources of information and points of view, including those related to equality and diversity
  • Creative thinker who demonstrates ingenuity, compassion, flexibility, adaptability and works well under pressure
  • Excellent communication skills with the ability to deliver effective and persuasive presentations on complex topics and positively represent LifeWire in the community

Key Areas of Responsibility

Leadership & Communication

Collaborate with Executive Team to develop annual plans based on the organization’s long-term vision that ensure quality services are aligned with mission. Provide strategic leadership of survivor services which includes some or all of the following: survivor advocacy, facility-based housing, housing stability services, legal advocacy, and mental health counseling. Foster strong relationships. Work collaboratively with agency staff and, in particular, the Development Department to present LifeWire to the public in an effective manner. Resolve escalated staff and survivor concerns. Develop and maintain services partnerships. Represent LifeWire’s services and survivor needs in the DV community. Be transparent and appropriate.

Program Management:

Ensure delivery of outstanding survivor services.  Balance extensive needs with organization capacity. Oversee volunteer/intern programs. Remain current on local and national trends, making recommendations and implementing strategic changes to enhance agency’s service performance. In partnership with the Operations Director, develop and implement agency policies, procedures and internal controls to ensure service accountability.

Budget and Contractual Management

In partnership with Finance Director, manage survivor services budgets, monitoring revenue and expenses in relation to program performance and desired outcomes. Ensure service accountability for achieving outcome data and project goals; meet financial and data documentation needs. Build and maintain successful relationships with contract monitors and manage services to comply with contract and legal requirements.

Staff Development and Supervision

Provide leadership, staff development and supervision of direct reports (7.0 FTE) that supports outstanding survivor services. Oversee volunteer and intern training and activities as they relate to survivor services.

Required Criteria 

  • Bachelor’s Degree in related field
  • Three (3) years nonprofit management experience
  • Proven record in successful program design and implementation preferably in human services


A summary of qualifications limited to two pages and a cover letter including a personal statement expressing how the mission of LifeWire aligns with your personal and professional goals.

Please email resume and three professional references to Inquiry welcome, please contact Search Leadership via email


  • $80,000 – 90,000
  • Medical, Dental, Vision Benefits
  • Short-term disability
  • PTO and Paid Holidays
  • 2% annual contribution to 401k


  • Submission deadline: November 14, 2021
  • Preliminary phone/ zoom interviews: November 17 – 20, 2021
  • In-Person Interviews anticipated: December 3, 2021
  • Position to be filled by: January 10, 2022 (or sooner)