Survivor Advocacy Services Manager

Reports to: Services Director
Hours: 40 hours per week
Salary Range: DOE
Closing Date: December 13, 2019 or until filled

ABOUT LIFEWIRE:

LifeWire delivers unique and compassionate services that provide profound healing. We focus on truly empowering survivors and giving them every opportunity to thrive and succeed. We offer opportunity and hope through services like our award-winning children’s programs, life-changing Housing Stability Program and groundbreaking social change work. As a result, survivors are able to attend to their basic needs, rebuild their lives, find peace and become self-sufficient. Each survivor reaching out to LifeWire has a unique story. Each individual success is a victory.

LifeWire’s Vision / Mission:

Domestic violence is a human rights issue. LifeWire envisions a world in which every person lives in a safe environment, free from oppression and with the opportunity to thrive. LifeWire’s mission is to end domestic violence by changing individual, institutional and societal beliefs, attitudes and behaviors that perpetuate it.

LifeWire’s Values:

LifeWire’s employees are made of people who believe passionately about the value of this work and take personal responsibility for bringing success to the agency. LifeWire’s team spirit is, at its core, made up these values:

  • Leadership: LifeWire is a leader in the domestic violence movement, using experienced and cutting-edge approaches that transform lives and foster future leaders.
  • Respect and Dignity: LifeWire believes that every person, whether it’s the survivors we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
  • Justice: LifeWire is part of and connected to a larger movement to end all types of oppression and violence.
  • Empowerment: LifeWire provides access to options and opportunities for survivors, AND we believe that survivors have the inherent ability to thrive and are capable of making their own decisions.
  • Equality: Everyone deserves to be safe from domestic violence, regardless of their background and access to resources.
  • Passion & Commitment: We are deeply committed to ending domestic violence and approach our efforts with passion.
  • Professionalism: Our staff and volunteers are highly knowledgeable and skilled in the domestic violence arena, value each other, create a supportive work environment, and conduct themselves professionally at all times.
  • Education: We believe that education is one of the best tools we have to prevent domestic violence from occurring today and in the future.

OVERVIEW OF SERVICES:

LifeWire’s Survivor Advocacy Services provide advocacy and education to survivors of domestic violence, coordination with the criminal and civil legal systems and other services such as weekly support groups for adult survivors, children, and youth, housing advocacy, 24-Hour Helpline and referrals to other service agencies in our community.

OVERVIEW OF POSITION:

LifeWire’s Survivor Advocacy Services Manager leads the Survivor Advocacy Services team to ensure survivors receive support through individual advocacy, referrals, support groups, targeted advocacy (e.g., youth and children) and domestic violence education. The Manager ensures LifeWire has the policies, procedures, staffing, training and practices in place to provide excellent services while meeting LifeWire’s contractual requirements.

KEY RESPONSIBILITIES:

  • Ensure the Survivor Advocacy Services team provides survivor driven and trauma informed services in alignment with LifeWire’s vision, mission and service philosophy and in accordance with funding requirements.
  • Oversee LifeWire systems advocacy related to youth and children.
  • Coordinate and manage support groups and specialized advocacy (e.g., CSO, CDVRT, legal, youth and children).
  • Lead in the development and implementation of survivor-driven services, focusing on relevant Survivor Advocacy Services. Ensure Advocates are trained in advocacy practices, organizational procedure, data collection and entry, and other topics relevant to effective job performance.
  • Actively manage the team using a person-centered approach and ensure team members are trained, supervised and accountable. Develop team members to work well independently and as part of a team. Take corrective action when appropriate.
  • Oversee funds supporting Survivor Advocacy Services; ensuring funds are spent appropriately and as required by contract guidelines.
  • Monitor and review accuracy and timeliness of service data. Conduct outcome measurement and use applicable evaluation tools.
  • Plan and lead service trainings for LifeWire staff and participate in volunteer training.
  • Coordinate with the Resource Manager for volunteers to support program staff and functions.
  • Supervise interns assigned to the Survivor Advocacy Services team.
  • Represent LifeWire in community meetings as a strong, professional leader, and provide community education on the issues of domestic violence as requested.
  • Escalate team performance concerns in a timely and appropriate manner.
  • Foster a work environment of trust and transparency.
  • Support Advocates and Managers to support survivor needs. Rotate on emergency and after-hours response with managers.
  • Work closely and cooperatively in a team setting with managers.
  • Maintain organized shared spaces and personal work environment.

QUALIFICATIONS:

  • Bachelor’s degree in related field. Work experience may substitute for education. MSW preferred.
  • Three or more years’ experience in crisis intervention and domestic violence advocacy preferred; experience supervising others and/or program management preferred.
  • Multilingual/cultural preferred.
  • Strong leadership skills, demonstrated creative problem solving, and ability to think clearly in stressful situations.
  • Experience, ability and willingness to work with a culturally diverse team and participants.
  • Excellent interpersonal and communication skills, ability to create strong teams and work as a part of one.
  • Ability to meet LifeWire background check requirements.
  • Access to reliable transportation and valid Washington State driver’s license.
  • Updated – or ability and willingness to update – CPR and First Aid Certification and AIDS/HIV Certification.
  • Good computer skills.
  • Ability to work independently and as part of a team to deliver services.
  • Ability to attend work regularly, including scheduled work time outside of typical office hours.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment described here represent those required and encountered by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use a computer, which includes extensive keyboarding, and the telephone. The employee must easily communicate with a wide-variety of individuals including through interpreter services. Specific vision abilities required of this job include close vision to read participant and employee paperwork, data enter information, and work with government and community websites, forms, and email.

While performing the duties of this job, the employee is regularly required to move from location to location throughout multiple office facilities, housing locations and throughout the community. LifeWire advocate roles are mobile, which requires the employee to travel locally and managers must be able to do so as well.  Employees must frequently carry up to 15 pounds. While performing the duties of this job, the employee is most often in office environments with varying levels of noise, frequent interruptions and occasional intensive emotional encounters. Occasionally, the employee is in various housing sites, other offices and out of doors. The employee is required to drive, which includes exposure to the outdoors and daily encounters with traffic. Employees are exposed to recitations of traumatic situations and must be prepared to handle secondary trauma.

HOW TO APPLY:

LifeWire is an equal opportunity/affirmative action employer. We value diversity on our staff. Survivors of domestic violence and persons of color are encouraged to apply. LifeWire offers outstanding health benefits, competitive pay, generous paid time off, a 401(k) match, and a welcoming environment for professional and personal growth.

If interested in applying, please submit a cover letter and resume highlighting your experiences and qualifications to hr@lifewire.org. If submitting by mail, send to: LifeWire Human Resources P.O. Box 6398 Bellevue, WA 98008-0398, or by fax: (425) 649-0752.