Survivor Services Advocate – Helpline

Reports to: Resources Manager
Hours: 40 hours per week
Pay Rate: Starts at $19.50 /hour DOE, premium pay for multi-lingual services
Classification: Regular, Non-exempt; N4 Responsibility Level
Reviewed: June 2020

LifeWire is an equal opportunity/affirmative action employer. We value diversity on our staff. Survivors of domestic violence and persons of color are encouraged to apply.

LifeWire’s Vision / Mission:

Domestic violence is a human rights issue. LifeWire envisions a world in which every person lives in a safe environment, free from oppression and with the opportunity to thrive. LifeWire’s mission is to end domestic violence by changing individual, institutional and societal beliefs, attitudes and behaviors that perpetuate it.

About LifeWire:

LifeWire delivers unique and compassionate services that provide profound healing. We focus on truly empowering survivors and giving them every opportunity to thrive and succeed. We offer opportunity and hope through services like our award-winning children’s programs, life-changing Housing Stability Program and groundbreaking social change work. As a result, survivors are able to attend to their basic needs, rebuild their lives, find peace and become self-sufficient. Each survivor reaching out to LifeWire has a unique story. Each individual success is a victory.

Overview of Services:

LifeWire’s Survivor Advocacy Services provide advocacy and education to survivors of domestic violence, coordination with the criminal and civil legal systems and other services such as weekly support groups for adult survivors, children, and youth, housing advocacy, 24-Hour Helpline and referrals to other service agencies in our community

Overview of Position:

LifeWire’s Survivor Services Advocates supports primarily adult survivors of domestic violence in King County. Half of this role will consist of being the primary Helpline advocate and the remaining role will consist of holding a small participant caseload supporting with short-term emergent needs from survivors. The Helpline Advocate provides individual advocacy on the phone and in person, assist survivors in navigating the civil and criminal legal systems, connect survivors to other service providers, and offers domestic violence safety planning and education to all callers and participants.

Key Responsibilities:

  • Provide survivor driven and trauma-informed advocacy services to survivors of domestic violence via LifeWire’s Helpline and in-person. Requires a particular focus on being up-to-date on relevant community resources and available LifeWire services, including Homelessness Services and Housing Stability Services.
  • Assist survivors with safety planning, housing search, lease-breaking, supporting survivors apply for Public Benefits/Disabilities, Systems navigation such as CPS, DSHS, SSD, processing immediate rental financial assistance, and court-accompaniment.
  • Provide mobile advocacy, building longer-term relationships with survivors receiving survivor services assistance.
  • Complete intakes and referrals with survivors and input intakes/referrals into database system daily
  • Develop and nurture on-going relationships with partner and referral service providers.
  • Make effective referrals to LifeWire support, homelessness, and housing services.
  • Remain knowledgeable of service and agency guidelines and procedures to make informed and independent decisions in emergencies and daily activities.
  • Facilitate support groups, education groups and other meetings with survivors
  • Assist survivors in all LifeWire Services (including Survivor Advocacy, Housing Stability, Mental Health, and Homelessness Services) by contributing to supportive activities including the 24-hour Helpline, support groups, prevention activities, and the like.
  • Work closely and cooperatively in a team setting with all staff, interns, donors, and volunteers.
  • Maintain organized shared spaces and personal work environment.
  • Participate in system data collection in an accurate, complete, and timely manner.
  • Conduct outcome measurement and use applicable evaluation tools.
  • Complete necessary paperwork and statistical information.
  • Appropriately spend program funds and consistently track the expenditures as required.
  • Regularly provide transportation to participants in agency vehicles.
  • Participate in continuing education, community meetings, and internal meetings.
  • Work irregular hours, including weekends.
  • Perform other responsibilities as assigned in support of LifeWire’s mission.


  • Bachelor’s degree in related field. Work experience may substitute for education.
  • Two or more years’ experience in crisis intervention and domestic violence advocacy preferred.
  • Multilingual/cultural preferred.
  • Demonstrates ability to articulate an intersectional understanding of race, identity, marginalization and domestic violence
  • Willingness to practice cultural humility and open-mindedness around conversations pertaining to race, identity, and equity.
  • Experience, ability, and willingness to work with a culturally diverse team and participants.
  • Ability to meet LifeWire background check requirements.
  • Access to reliable transportation and valid Washington State driver’s license.
  • Updated – or ability and willingness to update – CPR and First Aid Certification and AIDS/HIV Certification.
  • Good computer skills.
  • Ability to work independently and as part of a team to deliver services.
  • Ability to attend work regularly, including scheduled work time outside of typical office hours.

Physical Demands and Work Environment

The physical demands and work environment described here represent those required and encountered by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use a computer, which includes extensive keyboarding, and the telephone. The employee must be able to communicate with a wide variety of individuals including through interpreter services. Specific vision abilities required of this job include close vision to read participant paperwork, data enter information, and work with government and community websites, forms, and email.

While performing the duties of this job, the employee is based at the main office working with survivors accessing services, or attending community members, other agency representatives, and others. The employee must effectively – and for long periods – answer calls and must be able to meet with participants in various places throughout the office and in the community. LifeWire advocate roles are mobile, which requires the employee to travel locally to meet participants, other agency representatives, and government employees in their offices. Employee must have reliable means of transportation. Employees may frequently carry up to 15 pounds and must occasionally lift/carry/push/pull up to 30 pounds. While performing the duties of this job, the employee is most often in an office environment with moderate noise. The employee is occasionally required to drive LifeWire vehicles or personal vehicle, which includes exposure to the outdoors and daily encounters with traffic. Employees are often exposed to recitations of traumatic situations and must be prepared to handle secondary trauma.

LifeWire’s Values:

LifeWire’s employees are made of people who believe passionately about the value of this work and take personal responsibility for bringing success to the agency. LifeWire’s team spirit is, at its core, made up these values:

  • Leadership: LifeWire is a leader in the domestic violence movement, using experienced and cutting-edge approaches that transform lives and foster future leaders.
  • Respect and Dignity: LifeWire believes that every person, whether it’s the survivors we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
  • Justice: LifeWire is part of and connected to a larger movement to end all types of oppression and violence.
  • Empowerment: LifeWire provides access to options and opportunities for survivors, AND we believe that survivors have the inherent ability to thrive and are capable of making their own decisions.
  • Equity: Everyone deserves to be safe from domestic violence, regardless of their background and access to resources.
  • Passion & Commitment: We are deeply committed to ending domestic violence and approach our efforts with passion.
  • Professionalism: Our staff and volunteers are highly knowledgeable and skilled in the domestic violence arena, value each other, create a supportive work environment, and conduct themselves professionally at all times.
  • Education: We believe that education is one of the best tools we have to prevent domestic violence from occurring today and in the future.

How to Apply:

LifeWire offers outstanding health benefits, competitive pay, generous paid time off, a 401(k) match, and a welcoming environment for professional and personal growth. We highly value diversity on our staff. Survivors of domestic violence and persons of color are encouraged to apply.

If interested in applying, please submit a cover letter and resume highlighting your experiences and qualifications to If submitting by mail or fax, send to: LifeWire Human Resources P.O. Box 6398 Bellevue, WA 98008- 0398 FAX: (425) 649-0752.